ProductInbox, flows, broadcasts, API SolutionsBy industry and team size PricingMonthly or yearly, INR or USD
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The same product. Six very different first weeks.

What you build on day one depends on what you sell. Here is the setup that works for each kind of business — the flows to build, the templates to get approved, and the lists to keep.

D2C & retail

Recover the carts, then keep the customer.

Online stores lose most of their revenue in two places: the checkout somebody abandoned, and the buyer who never heard from you again.

The usual pattern: a customer asks about a size at 10 pm, gets an answer at noon the next day, and has already bought elsewhere. Meanwhile the abandoned-cart email sits unopened in a promotions tab.

Connect the storeShopify or WooCommerce sends signed events to WhatsLayer — order placed, payment failed, shipment dispatched — and each one becomes a message.
Build the abandoned-cart flowWait one hour after the cart is left, send a reminder with the item and a button back to checkout, then stop the moment they reply or buy.
Answer sizes and stock automaticallyA flow triggered on “size”, “available” or “stock” replies instantly with buttons, and hands over to a person when someone asks something unusual.
Segment for the festival broadcastLabel buyers by city and order value, then send a Diwali or end-of-season offer only to the people it suits.
Put the widget on the siteA chat button turns an anonymous visitor into a contact you can message again — which is worth more than the single sale.
cart_reminder · Marketing order_shipped · Utility cod_confirm · Utility diwali_offer · Marketing
Template · cart_reminder
Ananya, your Indigo Kurta (M) is still in the bag. Shall I hold it for 24 hours?
Complete orderHold for me
7:12 pm
Hold for me
7:14 pm
Held till tomorrow 7 pm. COD available on 560034.
7:14 pm

A cart reminder that answers back is a conversation, not an email.

Education & coaching

Enquiries at 11 pm, from parents who compare four institutes.

Admissions is a speed game. The institute that answers the fee question first usually gets the counselling appointment.

The usual pattern: one counsellor’s phone holds every enquiry. They take leave, and a week of admissions leads sits unread on a locked handset.

Capture the enquiry with a formA WhatsApp form asks for the student’s name, class, board and preferred batch — inside the chat, so nobody drops off at a landing page.
Route by courseA flow reads the course they picked and assigns the chat to the counsellor who handles it, so the right person replies first time.
Send the fee structure instantlyThe PDF goes out the moment they ask, at any hour, instead of waiting for office hours.
Automate the remindersDemo class tomorrow, fee instalment due Friday, exam timetable published — utility templates that go out on schedule.
Keep parents in the loopAttendance and result broadcasts to a labelled parent list, batch by batch.
demo_class_reminder · Utility fee_due · Utility batch_starting · Marketing result_published · Utility
What are the fees for Class 11 PCM?
11:04 pm
Sending the full structure now. Which batch suits you?
MorningEveningWeekend
11:04 pm
Evening
11:05 pm
Noted. Free demo on Saturday 5 pm — shall I book a seat?
11:05 pm

Booked at 11 pm. The counsellor reads it at 9 am.

Clinics & healthcare

Fewer no-shows, and a front desk that stops answering the same call.

Most clinic phone calls are three questions: are you open, where are you, and can I come today. All three can answer themselves.

The usual pattern: the receptionist spends the morning on the phone repeating timings, while a patient who wanted to reschedule gives up and simply does not turn up.

Answer the three questions automaticallyTimings, address with a map pin, and today’s availability — a flow that runs before anyone picks up a phone.
Book from the chatA list menu offers the open slots, the patient taps one, and the appointment writes itself to their contact record.
Send a 24-hour reminderWith a reschedule button. A patient who can move an appointment in one tap will move it instead of vanishing.
Follow up after the visitPrescription as a PDF, a check-in message three days later, and the next review date.
Keep it to the necessary peopleRoles mean the front desk sees appointments and not clinical notes. Internal notes never reach the patient.
appt_confirm · Utility appt_24h · Utility report_ready · Utility review_due · Utility
Template · appt_24h
Reminder: Dr Iyer, tomorrow 4:30 pm. Reply if you need to change it.
ConfirmReschedule
4:30 pm
Reschedule
5:02 pm
Open slots on Thursday: 11:00, 12:30, 5:15.
5:02 pm

A rescheduled slot is revenue. A no-show is not.

Real estate

Qualify the lead before you spend a Saturday on the site visit.

Property enquiries arrive all day from portals and ads. Most are not serious. The job is finding the few that are, quickly, without driving across the city to find out.

The usual pattern: an agent is driving, three portal leads land, and by evening two have gone cold and the third wanted a budget the agent does not cover.

Qualify in the chatBudget, locality, configuration and possession timeline asked as tappable options — you know whether it is worth a call before you make one.
Send the shortlist instantlyPhotos, floor plan, price and a location pin go out automatically for the configuration they picked.
Book the site visitThe flow offers slots and writes the booking to the contact, then reminds them the morning of the visit.
Work the pipeline on a boardEnquiry, Qualified, Visit booked, Visited, Negotiating, Closed — and a task with a due date on anything that has gone quiet.
Re-engage the old listWhen a new project launches, broadcast only to the people whose saved budget and locality actually match it.
site_visit_confirm · Utility visit_reminder · Utility new_project_launch · Marketing
Pipeline
Enquiry34
Qualified11
Visit booked5
Closed2this month
LeadBudgetStage
Rahul Mehta
3BHK · Whitefield
1.4 CrVisit booked
Sana Qureshi
2BHK · HSR
85 LGone quiet
Travel & hospitality

Guests message at every hour, from every timezone.

Hotels and tour operators get the same twenty questions before every booking, and the answers do not change.

The usual pattern: a guest lands at 2 am and messages to ask about airport pickup. Nobody is at the desk, and the first impression of the stay is a message that went unanswered for six hours.

Answer the basics around the clockCheck-in time, address and map pin, parking, breakfast hours, pet policy — a flow that never sleeps.
Send the itinerary on bookingPDF voucher, pickup details and what to carry, triggered by your booking system through the API.
Upsell before arrivalAirport transfer, early check-in, a tour add-on — offered two days before the stay, when the guest is actually planning.
Ask for the review at the right momentA message a few hours after check-out, while the stay is still fresh, with a direct link.
Handle groups without a group chatBroadcast a schedule change to every guest on a tour individually, so replies come back to your team and not to forty strangers.
booking_voucher · Utility pre_arrival · Utility transfer_offer · Marketing review_request · Marketing
Landing at 2 am — is airport pickup possible?
11:47 pm
Yes, we run pickups 24 hours. Sedan or SUV?
SedanSUV
11:47 pm
Sedan
11:48 pm
Booked. Driver details will arrive here an hour before landing.
11:48 pm

The first impression of the stay, answered in seconds.

Agencies

Run WhatsApp for several clients from one account.

If you already run ads and content for clients, WhatsApp is the channel where their leads actually convert — and the one they cannot manage themselves.

The usual pattern: the agency generates the leads, hands them over as a spreadsheet, the client replies late, and the agency gets blamed for lead quality.

Onboard a client in an afternoonConnect their number, import their list, and copy across a flow you have already built. No developer and no setup week to quote for.
Keep each client separateSeparate numbers, contacts, templates and teammates — nothing leaks between them.
Reuse what worksThe abandoned-cart flow you perfected for one D2C client is a starting point for the next one, not a rebuild.
Prove the valueDelivery, read and reply rates per campaign — the reporting that justifies the retainer at the monthly review.
Predictable cost per clientA flat platform price per client, paid monthly or yearly, with zero markup on Meta's conversation charges — your margin does not shrink in the month a client finally has a very good one.
Client accounts
ClientNumbersLast campaign
Kaira Skincare
D2C
2Delivered
Vertex Coaching
Education
1Scheduled
Northline Realty
Real estate
3In review
SEPARATION
Contacts, templates and teammates kept per client.

Not sure which setup fits you?

Start the free trial and build one flow. Ten days is long enough to know whether this changes how your week runs.